Center Operations Supervisor

Center Operations Supervisor at Oak Street Health leads daily staff activities within the center, supports the Practice Manager in operational initiatives, and ensures safe, high-quality patient care. Responsibilities include front desk coverage, attendance and scheduling oversight, managing transportation to optimize resources and patient experience, performing daily operational rounds, monitoring queues and quality at front desk (including copay collection), maintaining welcoming spaces and facilities, supervising center staff (e.g., front desk, medical assistants, phlebotomists) as needed, supporting recruitment and onboarding, leveraging dashboards to identify operational improvements, conducting service and clinical team huddles, driving process improvements for new services, and de-escalating conflicts while partnering with center leadership to address performance and workflows. Required qualifications include an Associate’s degree (Bachelor’s preferred), US work authorization, 2+ years in customer service, and 1+ year of team leadership; the role is full-time with a compensation range of $43,888 to $76,500 and comprehensive benefits.