Center Manager 0143

Center Manager responsible for operational and cultural leadership of the service center, delivering exceptional customer experiences while driving sales, profitability, and team performance. Owns the full business with hands-on leadership in the service bay and strategic oversight of revenue, costs, safety, and talent development. Key duties include customer experience and sales process execution, fleet account relationships, vehicle health checks and service recommendations, driving revenue growth across services and memberships, and resolving customer concerns. Manages center P&L, labor, and operating expenses; controls costs of parts and inventory; oversees daily operations, scheduling, and store readiness; maintains inventory accuracy. Leads and develops a high-performing team of service technicians and leaders, handles hiring, onboarding, training, performance management, and disciplinary actions. Champions safety and compliance with OSHA standards, and maintains facility maintenance and asset security. Builds community relationships and supports marketing initiatives and local promotions to grow the business. Qualifications emphasize leadership, P&L proficiency, sales and KPI achievement, experience in high-volume, customer-facing settings, and proficiency with POS, scheduling tools, and business software.