CDK Booker
$33,280–$41,600 year
On-siteNorth Richland Hills, Texas, United States
Job Summary
Review and book customer-pay, warranty, and internal repair orders in CDK Drive for accuracy prior to close, including labor operations, parts, sublet, taxes, and pay-type coding. Audit repair orders for correct operation codes, technician flag hours, storylines, and required documentation. Identify and correct booking errors or return incomplete repair orders to advisors for updates. Apply coupons and discounts according to approved promotions and documentation. Reconcile parts and labor entries, resolve discrepancies, and clear open repair orders daily. Monitor open and closed repair orders to help reduce aging ROs and support accurate month-end closing. Partner with Service Advisors, Lane Managers, Technicians, Parts, and Accounting to maintain accurate and timely repair order processing. Close repair orders after advisor cashiering is complete. Assist with warranty claim accuracy and submission processes.
Required Qualifications
- Previous hands-on experience with CDK Drive in a Service Department
- Knowledge of automotive repair order processes, including customer-pay, warranty, and internal repair orders
- Understanding of operation codes, flag hours, sublet charges, parts/labor reconciliation, and pay types
- Strong attention to detail
- Excellent organizational and problem-solving skills
- Ability to audit information, identify discrepancies, and communicate corrections professionally
- Comfortable working with confidential customer and payroll-related information
- Ability to manage deadlines and support daily/month-end accounting timelines
Desired Qualifications
- Comparable DMS experience
- Hands-on CDK Drive experience
- Experience with OEM warranty claims
- American Honda warranty experience
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