CDI – Integration Service Delivery Manager – Corporate – H/F/X
On-site · Neuilly-sur-Seine, Île-de-France, France
Job Summary
The Service Delivery Manager oversees daily IT operations for production services across integration platforms, ensuring SLA/OLA compliance, incident and problem management, and continuous improvement. Acts as a liaison between technical teams, business stakeholders, and external vendors to drive governance, reporting (KPIs), and operational efficiency. Leads post-incident reviews (RCA), champions ITIL/Lean IT practices, identifies automation opportunities, and collaborates on the technical roadmap to stabilize RUN operations. Requires 7+ years in IT service management, ITIL v4 proficiency, cross-functional leadership (including offshore teams), and strong stakeholder communication in English (French a plus). Location: Neuilly-sur-Seine, France; on-site role with a focus on governance, incident management, and continuous improvement. CHANEL emphasizes collaboration, diversity, development opportunities, and a high-visibility environment.
Required Qualifications
- 7+ years in IT service management with a focus on RUN operations (production, support, maintenance)
- Proficiency in ITIL v4
- Strong leadership and experience managing cross-functional and offshore teams
- Fluent English; French is a plus
- Integration platform knowledge (Microsoft Azure, IPaaS, APIM, BizTalk)
- Tools: ServiceNow, Jira Service Management, Dynatrace, ELK stack
- Technical knowledge: Cloud infrastructure (AWS/Azure/GCP), networking, databases, middleware, containers (Docker, Kubernetes), CI/CD
- Degree in Computer Science, IT Management, or related field
- ITIL 4 Foundation/Intermediate certifications
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.