CDD/Mission - Operations Team Manager - Hermès.com Europe (H/F)
On-siteParis, Île-de-France, France
Paris, Île-de-France, FranceOn-siteContractConsumer GoodsEnterprise
ContractEnterpriseConsumer Goods
Job Summary
Manage a team of ten operations officers focused on e-commerce excellence, overseeing risk management, payments, and stock administration. Lead recruitment, integration, and onboarding while coaching staff through regular performance reviews and skill development. Monitor KPIs, validate vacation schedules, and resolve client disputes by taking managerial decisions. Collaborate with cross-functional managers to align processes, share best practices during team meetings, and ensure compliance with internal and external partner standards. Report performance metrics and operational improvements to senior leadership.
Required Qualifications
- Successfully experienced in management
- Experienced in Retail Operations
- Experienced in Digital
- Experienced in IT fields
- Recognized for your leadership
- Open-minded, with a capacity to work in a team spirit
- Client service oriented
- Eager to provide an excellent customer experience
- KPI's and solution oriented
- Able to 'think out of the box'
- Interested in IT tools
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