CCC Specialist (Payment)
On-siteSamut Prakan, Samut Prakan, Thailand
Job Summary
Manage payment gateway operations, including processing refunds, investigating double payments and missing refunds, and updating bank campaign information. Lead ticket management by monitoring issues with IT and business partners, troubleshooting payment and eTax problems, and escalating anomalies related to fraud, chargebacks, and risk management. Act as the primary contact for manual payment links and maintain Payment SOPs to ensure compliance with national regulations and industry standards. Contribute to new payment implementations, support testing phases, and analyze customer complaint data to identify improvement opportunities and minimize profitability losses.
Required Qualifications
- Excellent understanding of IKEA payment and refund processes.
- Experience of problem solving and conflict handling techniques.
- Customer-focused mindset.
- Good understanding of all CCC performance KPIs and broader Customer Experience related metrics.
- Broad knowledge on national regulation and legislation related to payment processes.
- Broad knowledge of payment methodologies, compliances and industry standards.
- Strong ability to analyse data related to customer payment and refund experience and turn into actionable insights.
- Good communication and presentation skills.
- Ability to bring problems to a resolution independently and within a close team.
- Ability to comply with the external legal framework and follow internal rules/instructions.
- Good attention to details by being persistent, structured and accurate.
- Good strategic, tactical and operational thinking.
- Great numerical and analytical skills.
- Ability to understand the complexity of IKEA business and the role of Commercial as an integrated part of the business
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.