CCC Call Specialist I
Hybrid · Newark, Ohio, United States
Job Summary
This position involves resolving customer inquiries via telephone, Live Web Chat, and email, providing support for electronic banking products, and completing account maintenance. Candidates must adhere to performance metrics and maintain professional customer interactions. Key skills include interpersonal/customer service skills, written and verbal communication abilities, adaptability to change, and basic computer skills. A minimum of 37.5 hours per week is required, during shifts between 7:00am and 7:00pm Monday-Saturday.
Required Qualifications
- High school diploma or equivalent required
Desired Qualifications
- College coursework in business related field preferred
- Some retail bank experience or general customer service preferred
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