CBS - COLLECTIONS OFFICER
On-sitePasay, Metro Manila, Philippines
Job Summary
Supervise pre-delinquent, front-end, and skips agents to ensure collections activities meet performance standards and productivity goals. Maximize team performance by meeting call quotas, implementing strategies for overlimit and 1-29dpd accounts, and managing compliance and risk action items. Monitor agent productivity, coach team members to achieve targets, and control delinquency within set standards. Review agent accounts, monitor telephone conversations, and liaise with branches regarding collection concerns. Manage external skip tracing service providers, review endorsements, and validate customer complaints while minimizing credit losses. Assist in reporting fraud and recommending improvements to existing collection procedures.
Required Qualifications
- Bachelor's degree holder
- Relevant experience in Collections / Credit / Risk Management
- Knowledge in bank and credit card processes and systems
- Knowledge in automated dialer system
- Vendor management
- At least 2 years experience in collections
- Experience from a credit card company or bank
- At least 1 year in a supervisory/managerial role
- Proficient MS Office computer skills
- Project Management
- Data Management and Analytics
Desired Qualifications
- preferably graduate of business course
- Knowledge in bank and credit card processes and systems are preferable
- Knowledge in automated dialer system and vendor management are highly advantageous
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