CBS - BUSINESS ANALYTICS MANAGER
On-siteMakati, Cagayan Valley, Republic of the Philippines
Job Summary
Conduct deep-dive analyses of customers to investigate business challenges, identify new trends, and improve KPI metrics by converting findings into actionable insights for strategic planning. Build, develop, and maintain dashboards and performance metrics that support key business decisions while developing scoring and segmentation to enhance digital channel enrollment and engagement. Partner with program managers to ideate, execute, and track strategies that drive business growth, providing data analytics thought-leadership to influence customer targeting and campaign execution. Deliver promo forecasts, portfolio metrics, and profit targets to assess partnership opportunities and measure P&L impact across cross-functional teams.
Required Qualifications
- College graduate of any business, statistical or mathematical course
- At least 4 years of analytics experience in a financial institution preferably from a retail bank or a credit card company
- Experience in dealing with various units of the organization and customer service is an advantage
- Excellent Oral & Written Communication Skills
- Intermediate working knowledge of SAS and Microsoft Office (Word, Excel and PowerPoint)
- Experience in model-building, conducting portfolio studies using data mining techniques and statistical modeling tools is required
- Excellent analytical capabilities, ability to translate and articulate technical thoughts and ideas to a larger audience including influencing skills with peers and senior management
- Proven problem-solving skills in a financial industry setting a must
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