CBP Commercial Director
On-site · Houston, Texas, United States
Job Summary
Commercial Director for CBP Centralized Examination Station in Houston responsible for developing a commercial strategy to increase freight volume and revenue routed through the C.E.S. facility and potential expansion. Build and maintain relationships with customs brokers, importers/exporters, ocean carriers, NVOCCs, freight forwarders, and port authorities. Act as a market-facing SME on CBP exam processes, C.E.S. operations, and port logistics dynamics. Identify and engage partners whose freight profiles align with C.E.S. services, including high exam-frequency commodities or trade lanes. Collaborate with internal operations, drayage, and warehouse teams to ensure services align with market needs. Facilitate onboarding of new customers and partners into C.E.S. workflows and transportation networks. Monitor port activity, CBP enforcement trends, and regulatory developments. Work with pricing and operations to develop competitive, compliant service solutions without relying on formal bid processes. Represent the organization in industry forums, port meetings, and trade associations. Track pipeline activity, customer engagement, and volume growth metrics; provide regular reporting and market insights to leadership. Support continuous improvement by relaying customer feedback and identifying operational gaps impacting growth.
Required Qualifications
- Bachelor’s degree in Supply Chain Management, Logistics, International Business, or a related field preferred; equivalent industry experience may be considered
- 5+ years of experience in customs brokerage, international freight forwarding, NVOCC operations, or import/export-focused logistics sales
- Strong working knowledge of CBP processes, examinations, port operations, and international shipping documentation
- Established relationships within the customs brokerage and/or port community strongly preferred
- Experience working with drayage, transloading, and warehouse operations in a port or C.E.S. environment is highly desirable
- Demonstrated ability to influence stakeholders and drive business without formal procurement or RFP structures
- Strong communication, negotiation, and relationship management skills
- Ability to navigate complex, multi-stakeholder logistics environments and align solutions across operations and commercial teams
- Preferred candidate is based in or willing to relocate to the Houston, Texas area
- Ability and willingness to travel up to 25% as needed
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