日本語カスタマーサポート|フィンテック・暗号資産プラットフォーム|クアラルンプール勤務
HybridTawau, Sabah, Malaysia
Job Summary
Assist customers with inquiries via live chat or email in Japanese and English, ensuring an efficient, accurate, and high-quality service experience. Diligently manage and follow up on inquiries or complaints from current and prospective users while demonstrating strong numerical acumen with figures and data. Be well equipped with crypto trading platforms and market fundamentals, flagging discrepancies, risks, or unusual situations to management in a timely manner. Perform a 5-day shift work schedule including weekends and holidays under a hybrid model of onsite day shifts and remote night shifts. Native-level Japanese proficiency and strong English command are required.
Required Qualifications
- Native-level Japanese proficiency
- ability to confidently support users on complex, written interactions related to financial and crypto products
- reading & typing mandatory
- Strong command of English, written and spoken
- Experience in Customer Service / Live-chat Customer Service
- Experience working with financial institutions, fintech platforms, trading environments, or crypto-currency products
- Educational background in Finance, Economics, Mathematics, Business Administration, or other analytical / STEM-related fields
- Strong numerical acumen with attention to detail and comfort working with figures, data, and statistics
- Team player, committed and self-driven, with the ability to respond positively and professionally to user requests
- Ability to perform 5 days' shift work, including weekends and public holidays
- Willingness to work onsite during day shifts and from home during night shifts, according to the hybrid model
- Legal work authorisation in Malaysia
Desired Qualifications
- 2-4 years" of experience in Customer Service / Live-chat Customer Service, "training in frontline operations (Live Chat & Email)
- Passion to develop knowledge and a long-term career in fintech / crypto-currency trading firms
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