CATI Survey Manager
On-siteTampa, Florida, United States
Job Summary
Manage end-to-end quantitative survey research projects, overseeing questionnaire programming, CATI field operations, and client communications. Coordinate cross-functional teams including researchers, programmers, and field supervisors to deliver studies on time and within budget. Lead project meetings, prepare status reports, and escalate issues impacting assigned projects. Oversee CATI data collection and inbound/outbound help desk activities, ensuring adherence to protocols and quality standards. Coach interviewer and quality control monitor performance to achieve quality measures of 1% or fewer defects. Monitor real-time survey data, review recordings, and prepare field reports and performance dashboards. Build strong relationships with federal agency clients and support proposal development efforts. Supervise CATI interviewers and quality control monitors while ensuring compliance with federal data security and privacy requirements.
Required Qualifications
- Bachelor's degree in Survey Research, Statistics, Sociology, Psychology, Public Health, Political Science, Market Research, Data Science, or a related field
- Minimum 5–8 years of experience managing quantitative survey research projects
- Minimum 3 years of experience managing CATI-based survey studies
- Demonstrated experience programming CATI questionnaires
- Experience overseeing telephone survey field operations and interviewer teams
- Experience managing federal government survey research projects
- Experience working within federal contracting environments and delivering client-facing survey projects
- Proficiency with CATI survey platforms and questionnaire programming (Forsta/Qualtrics/Voxco/Blaise/Nebu)
- Strong understanding of survey methodology and questionnaire design
- Experience with sample management, disposition coding, and response rate calculations
- Demonstrated outstanding written (prose and presentation) and oral communications skills, especially the ability to articulate complex, abstract statistical concepts or strategic situations and strategies to audiences with and without business industry experience at all levels of an organization
- Demonstrated experience with project tracking tools and Microsoft 365, especially Teams, PowerPoint, Excel, and Outlook
- U.S. citizenship
Desired Qualifications
- Master's degree preferred
- Microsoft certifications preferred
- Experience supporting survey research for the U.S. Department of Veterans Affairs (VA)
- Experience conducting Veteran satisfaction, healthcare experience, benefits, caregiver, or Veteran outreach surveys
- Familiarity with federal survey standards and requirements
- Experience with mixed-mode and multi-mode survey methodologies
- Experience managing large-scale probability-based survey studies
- Experience working on longitudinal survey studies involving baseline and follow-up interviews
- Experience serving as a CATI Quality Monitor, CATI Floor Supervisor, Quality Assurance Specialist, Interviewer Coach, or Call Center Trainer
- Experience programming in and managing operations with Voxco
- Certified Associate in Project Management (CAPM)
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