Catering Support Analyst
$16,640–$16,640 year
On-siteSpartanburg, South Carolina, United States
Job Summary
Serve as the day-to-day corporate support contact for Denny's new national catering program, managing inbound communications and resolving operational issues for franchisees and guests. Partner with internal teams and ezCater to ensure successful order execution, investigate guest concerns, and prepare reports on program performance and feedback trends. Maintain accurate documentation while collaborating with cross-functional groups to identify process improvements and enhance the overall catering experience. This 6-month temporary assignment offers a path to permanent employment for an organized, analytical professional who thrives in a fast-paced environment.
Required Qualifications
- Bachelor's degree preferred (or equivalent combination of education and experience)
- 2–5 years of experience in operations, customer support, project coordination, hospitality, restaurant operations, franchise support, account management, or a related field
- Strong verbal and written communication skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office, particularly Excel
- Experience preparing reports and interpreting operational or business data
Desired Qualifications
- Exceptionally organized and detail-oriented
- Customer-focused with outstanding communication skills
- Comfortable juggling multiple priorities
- A proactive problem solver who takes ownership
- Analytical and confident working with Excel and operational data
- Positive, adaptable, and collaborative
- Comfortable working with a variety of personalities across a large franchise organization
- Success in this role requires patience, professionalism, and the ability to build strong relationships while balancing multiple competing priorities
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