Catering Specialist - Plum Market
On-siteWest Bloomfield Township, Michigan, United States
Job Summary
Process and follow up on catering and food delivery orders, including online ordering, special events, and corporate clients. Prepare, review, and distribute BEOs with accurate information, then maintain menus, pricing, and item details. Assist with event planning, setup, breakdown, and driver scheduling for load-in, delivery, and return. Support staff with appearance standards, help train Team Members, and generate client menus with labor and order details. Follow up with clients post-event to gather feedback and support continued satisfaction. Help grow the catering guest and client base through new client outreach. Work a variety of shifts, including nights, weekends, and holidays, while adhering to all Plum Market policies and standards.
Required Qualifications
- Ability to provide and model exceptional Guest and client service
- Ability to sell Catering services and support growth of the Catering Guest and client base
- Strong organizational skills with the ability to manage multiple projects and meet deadlines
- A strong understanding of Catering operations, Food Service, Online Ordering, and Special Events
- Excellent verbal and written communication skills
- Ability to work effectively with Guests, Team Members, Store Leadership, Prepared Foods, and Catering leadership
- Ability to delegate, follow up, and ask for help or guidance when needed
- Ability to work a variety of shifts, including nights, weekends, and holidays
- Able to stand and walk for up to 4 hours without a break
- Ability to bend and stoop to grasp objects, climb ladders, lift loads up to 50 lbs. unassisted, and push and pull carts weighing up to 100 lbs. unassisted
Desired Qualifications
- Proficiency in Microsoft Suite preferred
- Experience with catering systems, BEOs, menu updates, event planning, and order processing preferred
- An associate's degree in Catering, Food Service, or a related field strongly preferred
- Minimum of two years of catering, food service, or related leadership experience preferred
- Excellent driving record preferred
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