Catering Manager
$68,000–$72,000 year
On-siteChicago, Illinois, United States
Job Summary
Represent the hotel through client engagement, making proposals, and negotiating contracts to close group and local catering business. Manage all aspects of customer relationships, including drafting proposals, responding to inquiries, and organizing arrangements for social and corporate events. Direct and supervise catering logistics for event execution while providing guidance to Banquet and Kitchen teams. Develop menus to maximize revenue and lead sales activities to drive event conversions. Coordinate with Sales & Marketing to develop pricing strategies and prepare forecasts and reports on booking pace. Ensure adherence to service standards, safety protocols, and accurate documentation of contracts and function sheets.
Required Qualifications
- 3+ years of experience in the catering industry
- Strong Delphi knowledge
- Strong social tables expertise
- Strong analytical skills, with experience in data-driven decision-making and KPI tracking
- Excellent written and verbal communication skills, with experience in content creation and storytelling
- Words Per Minute typing of 60
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Leadership and team-building abilities
- Return all phone calls on the same day and demonstrate timeliness in getting proposals to client
- Always maintain a professional image in appearance/attire and conduct when dealing with meeting planner and hotel employees
- Basic mathematical skills to complete reports and working knowledge of financial statements and forecasting techniques
- Strong computer skills including Excel, PowerPoint, Word
- Ability to work under pressure and deal with stressful situations during busy periods
- Interpersonal skills to provide overall guest satisfaction
- Bachelor's Degree or equivalent work experience required
- A minimum 3 years of previous experience in a hotel sales office, preferably in a 4-5 star hotel
- Lateral Service
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