Catering Director
$54,080–$58,240 year
On-siteSantee, California, United States
Job Summary
Own the restaurant's catering program by ensuring accurate organization, effective communication, and consistent execution of all catering orders. Manage systems including TMS, inventory levels, and order follow-up while identifying opportunities to improve throughput and create efficient processes. Coach Managers, Trainers, and Team Members on hospitality expectations and deliver exceptional guest experiences through proactive communication. Build relationships with community partners, businesses, and Spirit Nights to drive growth, then review performance metrics to implement solutions. Lead three opening/closing shifts including two night closes, with Friday and Saturday availability required. Maintain proficiency in restaurant operations and uphold Core Values to support store goals and initiatives.
Required Qualifications
- Must average 30+ Hours/Week (rolling 3 months)
- Must have availability to lead three opening/closing shifts (including two night closes)
- Must have Friday & Saturday availability (one closing required)
- Successfully completes Director Level Up Packet
- Maintains proficiency in restaurant operations and leadership expectations
- Embodies and upholds Core Values, Ownership, and Professionalism
- Champions and protects the Culture, Vision, Mission, and Purpose
- Demonstrates strong organization, communication, and follow-through
- Leads and develops Managers, Trainers, and Team Members through coaching and example
- Drives continuous improvement through self-development, projects, and store growth initiatives
- Owns the restaurant's catering program and ensures consistent execution of all catering operations
- Manages catering systems, including TMS, order organization, communication, and follow-up
- Ensures catering orders are accurate, timely, and executed to Chick-fil-A standards
- Improves catering throughput by identifying opportunities and creating efficient processes
- Maintains catering inventory levels and ensures resources are available to support demand
- Coaches and develops leaders and Team Members on catering expectations and hospitality
- Creates exceptional catering experiences through proactive guest communication and service
- Builds relationships through catering opportunities, businesses, community partners, and Spirit Nights
- Reviews catering performance and implements solutions to drive growth
- Partners with Directors and Managers to support restaurant goals and initiatives
- Models ownership, accountability, and follow-through
- Performs any responsibilities needed to support the success of the restaurant
- Strictly adheres to all company policies and procedures
- Previous experience preferred
- Previous leadership experience an asset
- Hard-working
- Team-oriented
- Friendly
- Honest
- Great customer skills
- Ability to drive results
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