Catering & Conference Services Manager
On-siteMiami Beach, Florida, United States
Job Summary
Execute sales action plans to close targeted accounts and respond to inquiries within four hours. Maintain a balance of account maintenance and prospecting by contacting market segment representatives, making calls, and utilizing social media tools to research potential clients. Solicit, negotiate, and confirm new and repeat business through lead follow-up, telemarketing, and site inspections to maximize revenues. Analyze market trends and historical data to develop creative sales strategies and quote pricing for functions. Confer with department heads to plan function details, manage the function book for maximum revenue, and arrange VIP amenities. Check on functions during execution, prepare advance menus, and process cash deposits and billing. Work with the culinary department on menu planning and relay accurate forecasting information for rolling forecasts.
Required Qualifications
- Bachelor's degree
- 2+ years of hotel sales experience
- 1 year food and beverage experience
- Strong understanding of negotiation and interpretation of contracts
- Developed business communication skills, both written and verbal
- Understanding/knowledge of Microsoft office
- Confident and professional appearance
- Proactive sales approach, assertive and fast paced, driven to succeed
- Execute and support Hotel Customer Service Standards and Hotel's Brand Standards
- Understanding of respective market segment, competitor's strengths, weaknesses, economic trends, supply and demand
- Work well under pressure
- Time management skills
- Ability to communicate effectively with public and other employees
- Creativity in designing events
- Working knowledge of banquet department (sets, AV equipment, scheduling, menu planning)
- Ability to design menus in conjunction with the culinary department to maximize operating profit
- Pre-employment drug test
- Background check
Desired Qualifications
- Experience with major Hospitality Sales CRM system, i.e. Delphi, Daylight and/or brand CRM such as Marriott CI/TY or Starwood ISAC
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