Catering and Conference Services Manager- InterContinental Boston
$72,000–$72,000 year
On-siteBoston, Massachusetts, United States or Massachusetts, United States
Job Summary
Plan and execute all aspects of group room blocks, meetings, conferences, and catering events from contract turnover through event completion. Serve as the primary point of contact for clients after sales contract execution, coordinating banquet orders, room grids, and diagrams while collaborating with Sales, Banquets, Culinary, and Front Office departments. Conduct pre-convention and post-event meetings, manage event changes and billing reconciliation, and ensure meeting spaces comply with hotel standards. Respond promptly to client requests and resolve issues proactively to maximize satisfaction and identify upselling opportunities. Maintain strong relationships with repeat clients and event planners while adhering to safety and service policies. Participate in daily operations meetings and briefings.
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
- Minimum of 3–5 years of conference services, catering, event management, or luxury hospitality experience
- Experience in a luxury hotel, resort, or full-service convention property preferred
- Strong knowledge of banquet operations, food and beverage service, and event logistics
- Proficiency with hotel property management systems (Amadeus Delphi/Meetings & Events, Social Tables, Opera, or similar platforms)
- Excellent organizational, time management, and multitasking abilities
- Exceptional written and verbal communication skills
- Strong problem-solving skills with the ability to remain calm under pressure
- Ability to build lasting client relationships through professionalism and attention to detail
- Flexible schedule, including evenings, weekends, and holidays as business demands require
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