Catastrophe Claims Advisor

Investigate, negotiate, and settle medium to high complexity claims by telephone and written correspondence. Interpret policy wordings, determine coverages and reserves, and document files with evaluations and decision-making processes. Process payments within established authority levels and communicate empathetically with customers to guide them through the claim process. Participate in initiatives to identify and implement enhancements to claim policies and procedures. Meet productivity, customer service goals, and quality objectives specified for National Claims.