Casualty Supervisor (Hybrid)
$68,378–$125,359 year
Hybrid · Orchard Park, New York, United States
Job Summary
Casualty Supervisor to coach and oversee the casualty team and examiners, collaborate with casualty management, lead the team to determine coverage, refine investigations, formulate action plans, develop negotiation tactics and drive litigation strategies to move claims toward resolution. Will participate in supervisor and committee reviews to develop, implement and assess claims processes and provide innovative solutions to common and unique claim and coverage scenarios. Responsibilities include approving timekeeping, conducting evaluations and personal improvement plans, documenting feedback, ensuring policy adherence, coordinating with HR, developing goals, conducting QA and production reviews using KPIs, providing fiduciary responsibility, giving and receiving feedback, assisting in claim development, interpreting coverages, maintaining records, adjusting reserves, testifying in litigation, and staying current on claims concepts. Requires high school diploma, 3 years casualty examiner/adjuster experience, leadership program completion, knowledge of NYS Insurance Law and NYS Labor Law, strong communication and negotiation skills, and proficiency with MS Office.
Required Qualifications
- High School Diploma
- 3 years of Casualty Examiner or Adjuster experience
- Supervisors and managers are required to have completed NYCM’s internal leadership development programs, including Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2)
- External hires must complete required leadership programs, Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2)
- Knowledge of NYS Insurance Law Section 5102(d)
- Knowledge of NYS Labor Law, Sections 240 & 241
- Full knowledge of litigation process, negligence, proximate cause, causality and impact on reserving and resolution of claims
- Advanced understanding of year-to-year impact of casualty reserve and resolution on company financials
- Proficient computer skills including MS Office Excel
- Keen understanding of the human body and medical terminology
- Ability to read and fully comprehend medical reports and all other claim documents
- Skilled in giving testimony
- Excellent and effective oral, active listening, and written communication skills
- Excellent negotiation, innovative thinking, and creative problem-solving skills
- Detail oriented with excellent time management skills
- Strong leadership skills with ability to effectively coach and mentor team members
- Team builder and team player
- Market Range: 11 / Exempt / 40 hours per week / 3 days in office
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