Casualty Claims Vendor Consultant
$73,500–$116,850 year
RemoteCanada
Job Summary
Monitor and oversee vendor performance to ensure service level agreements, customer experience standards, and operational expectations are consistently achieved. Develop, maintain, and report on vendor performance metrics, scorecards, and operational results. Build and maintain strong relationships with external vendors and internal business partners. Lead change management initiatives across multiple operational areas, including vendor onboarding and offshore engagement activities. Partner with vendors on workforce planning and resource management to support demand forecasts and maximize operational efficiency. Coordinate vendor audits, reviews, and compliance activities to ensure adherence to contractual obligations, regulatory requirements, and operational standards. Review and address internal and external escalations related to vendor performance and service delivery. Conduct regular business reviews with vendor partners to identify successes, address challenges, and drive continuous improvement. Analyze financial performance and provide recommendations to optimize vendor value and operational effectiveness. Identify opportunities for vendor program expansion and recommend innovative solutions that support business objectives.
Required Qualifications
- Experience in vendor management, operations, claims or a related business function
- Knowledge of procurement processes, contract management, and vendor governance practices
- Accident Benefits and or Bodily Injury insurance industry experience, particularly within Claims Operations
- Experience managing vendor relationships and monitoring operational performance metrics
- Experience leading cross-functional initiatives and working with multiple stakeholders
- Experience presenting business results and recommendations to leadership teams
- Ability to analyze operational data and translate insights into actionable recommendations
- Experience with resource planning, forecasting, and performance management
- Strong analytical, problem-solving, and organizational skills
- Excellent communication, presentation, and relationship-management abilities
- Experience using Guidewire ClaimCenter or similar claims platforms
- CIP or working towards CIP, ACIP, CRM or FCIP designation
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Desired Qualifications
- Equivalent combinations of education and relevant experience
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