Casual Front of House Supervisor

Oversee the Front of House team, including ushers and ticket scanners, to ensure excellent customer service throughout each event. Support the Duty Box Office Supervisor by managing customer enquiries away from the box office while welcoming guests as the primary point of contact for queries. Assist guests with accessible requirements, manage reseating requests, and coordinate audience movement to maintain a safe and welcoming environment. Liaise with the Event Manager, Box Office, Bars, and Security to resolve operational queries and escalate matters where appropriate. Resolve customer complaints professionally and remain vigilant for welfare and safety concerns, reporting incidents promptly. Work evenings and weekends as required, participating in training and briefing sessions as needed.