Casino Slot Manager for Royal Caribbean International
On-siteLondon, England, United Kingdom
Job Summary
Supervise an international team of Slot Technicians by motivating, developing, and managing employees while administering disciplinary actions through coaching and counseling. Perform daily diagnostics on electrical, mechanical, and electronic equipment by reading safety rules, instructions, and mechanical drawings to troubleshoot and repair slot machines. Interact with guests and department heads to resolve problems, count currency accurately, and compute slot machine percentages using basic math and software packages like Excel. Maintain a positive, professional presence while standing for extended periods in a live casino environment. This role supports Royal Caribbean's cruise operations, requiring formal training in equipment repair and proven supervisory experience.
Required Qualifications
- Formal training in the repair and trouble shooting of a variety of electrical, mechanical and/or electronic equipment
- Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings
- Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively
- Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions
- Ability to stand for an extended period of time
- Ability to count paper and coin currency quickly and accurately
- Ability to perform basic math functions with regard to monetary units and compute slot machine percentages
- Ability to learn and utilize knowledge of policies and practices involved in the human resources function
- Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work
- Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment
- Working knowledge of computers, internal access, and the ability to navigate within a variety software packages such as Excel and Word
- Completion of high school or basic education equivalency
Desired Qualifications
- Previous supervisory experience of slot technicians in a casino environment
- Previous slot technician work experience in live casinos
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