Casino Services Agent - Sand Springs

Job Summary

Required Qualifications

• •Must be 18 years of age or older
• •High School Diploma/GED
• •Prior cash handling experience
• •Previous direct customer service experience
• •Required to pass a pre-employment drug screening
• •obtain and maintain a gaming license issued from the Osage Nation
• •Required to maintain a valid Driver's License
• •Required to provide documents to show the applicant is eligible to work in the United States
• •Ability to read, write, speak and understand the English language
• •Ability to read and interpret simple documents, such as written work instructions, interpret system or procedure manuals, labels and safety warnings
• •Ability to read Company newsletters, work instructions, and departmental schedules
• •Ability to perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
• •Ability to follow written and verbal instructions
• •Ability to establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public
• •Oral and written communication skills
• •Ability to prepare written documents and complete reports
• •Basic MS Office skills
• •Ability to sign up guests and issue Club Osage cards to eligible guests using a computerized player tracking system
• •Ability to track, verify and issue rewards for guests when appropriate level of play has been established
• •Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests
• •Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others
• •Ability to travel locally or between properties as needed
• •Ability to maintain physical condition and stamina appropriate to performance of assigned duties
• •Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks
• •Ability to lift upwards of 20 pounds
• •Ability to drag, push, or pull up to 30 pounds
• •Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• •Regularly uses personal computer systems and/or other devices to effectively perform job functions
• •Exposure to second-hand smoke
• •Evening and weekend shifts may be required
• •Extended hours and irregular shifts may be required
• •Must be flexible and available with varying schedules
• •Noise level in the work environment is moderate to high

Desired Qualifications

• •Gaming, Hospitality or Customer Service industry experience
• •Ten-key skills
• •Ability to balance a high volume of currency on a consistent basis
• •Ability to protect the Company's value by keeping information confidential
• •Ability to perform assigned tasks under frequent supervision
• •Ability to work well alone or within a team
• •Intermediate ability to use Excel
• •Ability to maintain physical condition and stamina appropriate to performance of assigned duties
• •Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks
• •Ability to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior
• •Reconcile all transactions in the computer at the end of each shift
• •Verify amounts of loose coins and strapped currency
• •Ability to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time
• •Ability to sit, stoop, kneel, crouch, and crawl while performing duties
• •Ability to use arms to reach and lift above shoulders
• •Must have normal auditory and good verbal communication
• •Ability to see problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests
• •Ability to respond to inquiries or complaints from employees, guests, regulatory agencies, and others
• •Ability to travel locally or between properties as needed
• •Ability to maintain physical condition and stamina appropriate to performance of assigned duties
• •Ability to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks
• •May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior
• •Reconcile all transactions in the computer at the end of each shift
• •Verify amounts of loose coins and strapped currency
• •Ability to stand, walk, repetitive wrist, hand and finger motions, handle, or feel objects, tools or control for extended periods of time
• •Ability to sit, stoop, kneel, crouch, and crawl while performing duties
• •Ability to use arms to reach and lift above shoulders
• •Must have normal auditory and good verbal communication
• •Ability to lift upwards of 20 pounds
• •Ability to drag, push, or pull up to 30 pounds
• •Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• •Regularly uses personal computer systems and/or other devices to effectively perform job functions
• •Exposure to second-hand smoke
• •Evening and weekend shifts may be required
• •Extended hours and irregular shifts may be required
• •Must be flexible and available with varying schedules
• •Noise level in the work environment is moderate to high