Casino Host-PCK
On-site · Pickering, Ontario, Canada
Job Summary
Casino Host is responsible for assisting with the management of player development and retention, establishing a safe and welcoming work environment, planning and executing player development programs, coordinating with departments to ensure guest satisfaction, and developing relationships with VIP guests. Responsibilities include telemarketing and in-person contact with VIPs, hosting off-site events and tournaments, determining complimentary incentives based on recorded play, planning player parties and promotions, monitoring player activity with gaming software, and ensuring compliance with internal controls and Ontario gaming regulations. Requires strong customer service, leadership, and communication skills, with ability to work a flexible schedule and travel for events.
Required Qualifications
- High School diploma; Post-secondary education in commerce, marketing, hospitality, public relations or management an asset or suitable combination of continuing education and strong experience considered
- Minimum 3 years of marketing experience in sales/sales management; marketing experience, loyalty program experience
- 3 years supervisory experience, in a gaming environment preferred
- Proficient in Microsoft Office software, including Word, Excel, Power Point, Outlook and Explorer
- Read and understand command of English language in order to communicate with guests and co-workers
- Ability to serve as a dynamic and energetic leader while fostering teamwork, employee morale, motivation and open communication
- Relies on experience and judgment to plan and accomplish goals
- Dedicated to exemplary customer service
- Capable of maintaining a positive working environment where each employee performs as part of a team
- Ability to work independently and under pressure in a fast-paced environment and able to cope with many challenges
- Ability to understand and utilize player tracking software programs
- Ability to speak multilingual is considered an asset
- Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
- Ability to maintain effective working relationships with all levels of the organization
- Ability to be flexible, employ a sense of urgency, quickly adjust plans and execute to meet changing or immediate marketing opportunities
- Skill of developing and maintaining positive relationships with external and internal customers
- Ability to identify and carry out actions to achieve goals while considering possible risks to effectively develop long and short-range company objectives
- Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
- Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights
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