Casino Host - Omaha
On-siteOmaha, Nebraska, United States
Job Summary
Welcome and assist VIP guests while building and maintaining strong relationships with assigned player accounts. Approve and monitor complimentary offerings per company guidelines, promote the WarHorse Rewards program, and enroll new members or assist existing members with replacement cards on the gaming floor. Encourage guests to achieve higher rewards tiers through increased play and develop new relationships via networking and community engagement. Contact qualified guests by phone or in person to promote special events, attend hosted events to ensure exceptional service, and represent WarHorse Gaming at on-property and off-property events as needed. Maintain accurate player information using tracking software, meet individual and departmental performance goals, and follow all gaming regulations. Work days, evenings, weekends, and holidays with open availability.
Required Qualifications
- Must be at least 21 years of age
- High school diploma or GED
- Two (2) years of hospitality, customer service, or related guest relations experience
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Professional, outgoing, and service-oriented personality
- Proficiency with Microsoft Office and basic computer applications
- Ability to learn and utilize casino player tracking systems
- Valid driver's license
- Ability to obtain and maintain a Nebraska Gaming License
- Must be able to work days, evenings, weekends, holidays, and varying schedules based on operational needs
- Ability to work in an active casino environment that may include exposure to secondhand smoke, moderate noise levels, and extended periods of guest interaction
- Ability to lift up to 15 pounds
Desired Qualifications
- Previous Casino Host experience
- College degree
- Experience working with VIP guests or player development programs
- Passion for delivering exceptional guest experiences
- Ability to build lasting customer relationships
- Excellent verbal and written communication skills
- Strong attention to detail
- Professional judgment and ethical decision-making
- Ability to multitask in a fast-paced casino environment
- Self-motivated with strong networking and sales abilities
- Flexible and adaptable to changing business needs
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