Cashier
On-siteTanglewood, Virginia, United States
Job Summary
Greet incoming guests, manage takeout orders, and process payments while ensuring timely seating and maintaining a clean cashier area. Enter orders accurately into the Point of Sale system, handle cash drawers, and apply menu knowledge to upsell. Bus tables, deliver food following FIFO guidelines, and respond to customer concerns by escalating to management when necessary. Check guest identification for alcohol consumption and participate in Mystery Shop, GEM, and BARS programs. Solicit feedback from departing guests and maintain safety and sanitation standards throughout the shift. This part-time role averages 29 hours weekly, with full-time eligibility at 30+ hours after 12 months.
Required Qualifications
- Must ID anyone who looks under 40 years of age
- Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Participation required for Company's Mystery Shop, GEM and BARS program
- Follow company standard for BARS program
- Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
- Follow FIFO guidelines
- Respond to customer complaints/concerns and know when to get a manager involved
- Make genuine connections/engage our guests so they have a personalized experience
- Apply menu knowledge to make genuine suggestions and upsell
- Correctly enter takeout orders into Point Of Sale system
- Bag and manage takeout orders, check for accuracy
- Maintain clean and orderly cashier area and practice proper safety and sanitation at all times
- Thank guests as they leave and solicit feedback about the quality of service they experienced
- Prep and portioning
- Help with expo window
- Run food
- Other duties as assigned by management
Desired Qualifications
- Energetic
- Friendly
- Genuinely interested about what brings Guest through our doors
- Multi-tasking
- Be on deck to help as needed throughout the Guest time with us
- Invite them back to be part of our team again
- Make a great first impression with each and every Guest
- Greet hungry sports fans like they're part of our team
- Enjoy working in a fun, high-energy environment
- Bring your enthusiasm and passion
- Experience sports, great food, family, friends
- Positive representation of the Buffalo Wild Wings Brand
- First point of contact for Guests
- Manage all takeout orders
- Accurately entering orders into the Point of Sale System
- Collecting payments
- Provide friendly welcome to incoming Guests while ensuring timely seating
- Handle cash drawer and process credit card transactions
- Express your hope that they will return to BWWs in the future
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.