Cashier
On-siteLa Vale, Maryland, United States
Job Summary
Greet incoming guests, manage takeout orders, and process payments while maintaining a clean cashier area. Provide friendly welcomes, ensure timely seating, and engage guests with personalized suggestions based on menu knowledge. Handle cash drawers, run food, bag orders, and follow FIFO guidelines during table bussing. Respond to customer complaints, verify guest IDs for alcohol service, and complete daily tasks including expo window support. This part-time role averages 29 hours weekly, with full-time eligibility at 30+ hours after a 12-month lookback. Participate in Mystery Shop, GEM, and BARS programs to uphold brand standards.
Required Qualifications
- Must ID anyone who looks under 40 years of age
- Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Participation required for Company's Mystery Shop, GEM and BARS program
- Follow company standard for BARS program
- Follow proper phone etiquette and answer the phones according to Buffalo Wild Wings specifications
- Follow FIFO guidelines
- Respond to customer complaints/concerns and know when to get a manager involved
- Make genuine connections/engage our guests so they have a personalized experience
- Apply menu knowledge to make genuine suggestions and upsell
- Correctly enter takeout orders into Point Of Sale system
- Bag and manage takeout orders, check for accuracy
- Maintain clean and orderly cashier area and practice proper safety and sanitation at all times
- Thank guests as they leave and solicit feedback about the quality of service they experienced
- Express your hope that they will return to BWWs in the future
Desired Qualifications
- You need to be energetic, friendly and genuinely interested about what brings Guest through our doors
- This position is all about multi-tasking
- You'll be on deck to help as needed throughout the Guest time with us
- Invite them back to be part of our team again
- Help with expo window
- Run food
- Prep and portioning
- Other duties as assigned by management
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