Cash Document Specialist I
$31,200–$46,592 year
RemoteUnited States
Job Summary
Receive, open, sort, and maintain incoming mail by type while prepping and scanning checks, miscellaneous documents, and Unclaimed Property claim letters to the image repository. Review, research, and respond to customer email inquiries regarding Unclaimed Property, and perform duties that aid in processing servicing documents and accounting to ensure transactions meet compliance guidelines. Partner with vendors and contractors to ensure accurate file processing and review audit findings with leadership to determine opportunities for process enhancements. Work independently in a high-volume environment to manage time-sensitive tasks and meet deadlines.
Required Qualifications
- 1+ year of data entry experience
- Ability to utilize Microsoft Office applications - Excel and Outlook or similar experience
- Ability to manage time and priorities wisely
- Ability to adapt to frequently changing processes and procedures
- Ability to work in a high-volume and time-sensitive environment
- Ability to work independently with minimal direction and effectively meet deadlines
- Ability to work collaboratively with peers in a team environment to attain common goals
- Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization
- Ability to maintain strict confidentiality
- Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance
Desired Qualifications
- 1+ year of experience in mortgage operations or payment processing preferred
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