Cash Application Team Lead
On-siteMexico City, Mexico City, Mexico
Job Summary
Download incoming payment information from the bank, identify customers, and apply payments to customer invoices. Export data from dashboards to analyze missing or inaccurate entries, research unapplied payments, and drive them to resolution. Respond to collections and customer inquiries via Zendesk and Slack while leading, mentoring, and managing a team of four Cash Application Specialists. Review and approve cash application activities to ensure accuracy, oversee the daily process, and supervise reconciliation with bank statements. Act as the first point of escalation for complex issues, coordinate with internal and external stakeholders, and identify opportunities for process improvement. Prepare regular reports on activities and team performance. Collaborate cross-functionally with AR, Brand Payments, Cash Operations, AOS, and IT to resolve discrepancies.
Required Qualifications
- Proven experience in cash application, accounts receivable, or a related finance role
- At least 2 years in a supervisory or team lead position
- Experience with payment reversals, credit memos, and high-volume payment processing
- Advanced proficiency in English, both written and verbal
- Strong leadership and team management skills with the ability to motivate and develop team members
- Excellent analytical and problem-solving abilities
- Proficiency in Excel (e.g., VLOOKUP, XLOOKUP, SUMIF, pivot tables)
- Familiarity with accounting software (QuickBooks preferred)
- Strong organizational skills and the ability to manage multiple priorities and deadlines
- Experience in a remote work environment
- Proactive approach to leadership and problem-solving
Desired Qualifications
- QuickBooks
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.