Cash Application Representative
$47,611–$47,611 year
On-siteMiddletown Dauphin County, Pennsylvania, United States or Middletown, New Jersey, United States
Job Summary
Process customer payments received by check, ACH, and credit card in a timely and accurate manner. Monitor, maintain, and distribute correspondence through the Cash Application team email inbox. Enter and maintain customer credit card information, process refund check requests, and track unapplied payment and void requests. Research, validate, and resolve payment discrepancies, disputes, and unidentified receipts while communicating with branch personnel and Billing and Collections teams. Answer Accounts Receivable Department switchboard calls and follow up on inquiries received by phone, email, or mail. Maintain accurate documentation, ensure daily processing meets deadlines, and cross-train on departmental responsibilities as needed.
Required Qualifications
- High school diploma or equivalent
Desired Qualifications
- Associate's degree in Accounting, Finance, Business, or a related field
- Minimum of two years of accounts receivable, cash application, banking, bookkeeping, or related accounting experience
- Experience with ERP or accounting systems
- Strong attention to detail with a high level of accuracy
- Ability to read and interpret invoices, correspondence, reports, and procedure manuals
- Strong analytical, organizational, and problem-solving skills
- Effective verbal and written communication skills
- Ability to prioritize workload, manage multiple tasks, and meet deadlines in a fast-paced environment
- Strong customer service and interpersonal skills
- Ability to work independently while contributing effectively as a member of a team
- Demonstrated ability to maintain confidentiality and exercise sound judgment when handling financial information
- Proficient in Microsoft Office applications, including Microsoft Excel, Word, and Outlook
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