Caseworker, Patient Support & Services
$41,856–$70,741 year
RemoteBritish Columbia, Canada or Quebec, Canada
Job Summary
Manage assigned projects and cases by implementing call-center programs that provide telephone support for patients, healthcare professionals, and funding bodies regarding funding, access, and compliance issues. Administer case-management protocols including clinical monitoring, data collection, patient follow-up, therapy disruption monitoring, adverse event reporting, and liaison with primary healthcare providers. Document all activities in program-specific databases and participate in ongoing training for specific products or programs. Provide feedback on protocols and processes, and train new caseworkers through shadowing and call monitoring.
Required Qualifications
- High School Diploma/GED or equivalent experience
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field
Desired Qualifications
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement
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