Case Worker - Behavioral Health
On-siteDearborn, Michigan, United States
Job Summary
Conduct intake interviews and crisis interventions for individuals, groups, or families seeking behavioral health services. Assess clients in various settings, connect them to community resources, and advocate for necessary contacts with external agencies. Explain eligibility rules, develop individualized goals, and ensure program compliance with funding guidelines and CARF standards. Document all services, report progress, and participate in peer reviews or interdisciplinary team meetings. May facilitate benefit applications, conduct educational programs, interpret information for non-English speakers, and transport clients as needed. Maintain client confidentiality and stay current on field developments.
Required Qualifications
- Bachelor's degree
- Social Work, Psychology, Sociology, or closely related field
- A minimum of two to three years of experience (based on assigned functional area) in a closely related position or any equivalent combination of experience, education and/or training approved by Human Resources
- Valid Driver's License
- QMHP Adults - 5 hours within 90 days after the first day of employment, or QMHP Children - 24 hours within 90 days after the first day of employment
- Intermediate to advanced concepts, practices, and procedures of crisis intervention techniques
- Community resources including social services agencies and crisis intervention providers
- Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
- Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office, Michigan Single Sign On, and Community Health Automated Processing System (CHAMPS) based on assigned functional area
- Actively listen to clients
- Partner with other functional areas to accomplish objectives
- Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
- Objectively gather information, identify linkages and trends, and apply findings to assignments
- Organize and prioritize multiple tasks and meet deadlines
- Handle stressful situations and provide a high level of customer service in a calm and professional manner
- Communicate effectively, both orally and in writing
- Speak and write in English
- Maintain confidentiality of agency and client information
Desired Qualifications
- Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred
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