Case Specialist I
On-siteAustin, Texas, United States
Austin, Texas, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Manage 90+ daily calls, coordinate client requests, and confirm pre-payments while maintaining detailed client notes. Scrutinize incoming mail for missing items, review records to coordinate with Case Managers, and send clear status updates and approval emails. Master scheduling and to-do lists to keep cases moving smoothly. This role requires high school diploma or equivalent, strong communication skills, and trustworthiness with sensitive information. Located in Austin, Texas, the position offers a casual dress code, solid benefits, and referral bonuses.
Required Qualifications
- High school diploma or equivalent
- Admin or support experience
- Clear, professional communication skills
- Ability to handle sensitive information with care and total discretion
- Ability to manage 90+ calls a day
- Scheduling skills
- Ability to make waiver calls
- Ability to follow up on requests
- Ability to confirm pre-payments
- Ability to prep for deliveries
- Ability to keep detailed client notes
- Ability to review incoming mail
- Ability to coordinate with Case Managers
- Ability to send status updates
- Ability to send approval emails
- Ability to work in a casual dress code environment
- Ability to work in Austin, Texas
Desired Qualifications
- Bonus points for admin or support experience
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