Case Officer

Case Officer role at PayPlan focusing on supporting clients through debt-resolution journeys. Responsibilities include making and receiving calls and emails with clients and creditors, building rapport and guiding clients to select suitable support options, updating on cases, and helping clients work toward debt-free outcomes. Collaborate with colleagues and third parties, maintain client relationships, and advocate for solutions that meet business requirements. Key skills include excellent written and verbal communication, outstanding customer service, empathy, ability to multitask, attention to detail, and a proactive, team-oriented mindset. Work pattern involves differing shifts between 8am-11pm Monday to Friday plus weekends on a rota basis. Location options include Grantham (Lincolnshire, UK) in a Hybrid arrangement or remote work. If you require adjustments to apply, the HR team at PayPlan can assist.