Case Managers Disaster Recovery
$31,200–$31,200 year
On-siteAustin, Texas, United States
Job Summary
Conduct applicant intake, outreach, and assessments across 27 Texas counties to gather documentation and establish eligibility for CDBG-DR housing recovery programs. Maintain caseloads with regular contact adherence to guidelines, manage client data systems, and provide timely status updates. Assist with temporary relocation selections, attend program meetings and trainings, and advocate for applicants' housing needs while collaborating with team leads to meet performance targets. Travel up to 100 miles roundtrip, two to three times weekly, requiring a valid driver's license and residence within commuting distance.
Required Qualifications
- High School + 4 Years of case management experience, preferably in a housing recovery program; or experience as a case manager or customer service representative with skills transferrable to a housing recovery program or relevant experience or demonstrated equivalency of experience and/or education
- Must pass a state and federal criminal history/security background check
- Must pass a pre-employment drug screen
- Valid US Driver's License for travel to various regional and satellite locations to support project task(s) assignments and scope of work
- Ability to operate computer applications (Microsoft Outlook, Word and Excel); proficient in virtual collaboration (Microsoft Teams, etc.)
- Must reside within commuting distance of the assigned office
- Travel requirement of up to 100 miles roundtrip, 2-3 times per week
Desired Qualifications
- Demonstrate strong personal accountability and independent work ethic; show initiative and responsibility for work on behalf of clients; reliable and self-sufficient in managing workload
- Strong organizational, written and verbal communication skills
- Prior experience working with Community Development Block Grant programs
- Bilingual English/Spanish or English/Vietnamese desirable
- Advanced time management skills resulting in high levels of organization, productivity and effectiveness
- Detail oriented and the ability to multi-task efficiently
- Strong ability to work independently and maintain flexibility with work schedule
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