Case Manager (Veteran Services)
$49,920–$49,920 year
On-site · Reading, Pennsylvania, United States
Job Summary
Case Manager for Veteran Services provides trauma-informed advocacy and comprehensive case management for 15–30 Veteran households, focusing on housing-first outcomes. Responsibilities include assessing program eligibility, co-developing individualized housing stability plans with goals, collaborating with interdisciplinary teams, ensuring program compliance with confidentiality and regulatory standards, coordinating access to VA benefits and other public benefits, offering financial assistance to eligible households, conducting outreach to target populations, developing referral networks, attending internal/external/community meetings, and performing additional duties to support mission-driven housing stability for veterans and their families. Key skills and capabilities include analytical thinking, collaboration, effective communication, initiative, problem solving, ethics and boundaries, Microsoft Office proficiency, and strong case management/resource navigation to access federal, state, and local assistance programs.
Required Qualifications
- Bachelor’s degree or equivalent work experience in social services, non-profit management, administrative or case management capacity
- Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders
- Experience working with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals
- Good computer skills with knowledge of databases and Microsoft Word Suite
- Strong organizational, time-management, communication, and people skills
- Possess and maintains a valid, unrestricted driver's license, with an acceptable driving record in accordance with agency policy, current automobile insurance, and vehicle registration
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