Case Manager, THRP
$52,000–$60,000 year
On-siteSt. Louis, Missouri, United States
Job Summary
Serve as the primary point of contact for residents participating in the temporary housing repair program, guiding applicants through the construction process, inspections, permitting, and warranty matters. Explain program eligibility, required documentation, timelines, and next steps while responding promptly to inquiries and status updates. Maintain accurate case records in the program's database, track repair progress, and coordinate with internal teams to ensure efficient service delivery. Support scheduling of contractor visits and inspections, escalate complex cases, and provide routine updates on milestones or delays. Assist in preparing weekly or monthly reports on applicant interactions and case status.
Required Qualifications
- High school diploma or equivalent
- 1–3 years of customer service experience
- Strong communication skills
- Excellent organizational skills
- Attention to detail
- Proficiency with computers, databases, and Microsoft Office
- Ability to handle sensitive situations with empathy, professionalism, and confidentiality
Desired Qualifications
- Additional education in social services, public administration, or related fields
- Experience working with housing programs
- Experience working with construction/repair programs
- Experience working with FEMA/state disaster programs
- Experience working with community outreach initiatives
- Bilingual or multilingual capabilities
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