Case Manager
On-site · Alice Springs, Northern Territory, Australia
Job Summary
As a Case Manager in the Street to Home team, you will engage with participants through assertive outreach to support individuals facing challenges such as homelessness, trauma, and mental health concerns. Your responsibilities include building trusting relationships, developing case plans, assisting participants in accessing health and community services, and maintaining accurate records for continuity of care. A focus on cultural safety and respect, particularly when assisting Aboriginal individuals, is essential. You will collaborate with the Team Leader and local service providers to ensure comprehensive support.
Required Qualifications
- Certificate IV in Community Services (or related qualification)
- Experience supporting people in a social services environment
- Case management skills grounded in empathy, structure, and cultural humility
- Experience working with people who may not have English as a first language
- Knowledge of local Aboriginal communities and culture
- NT Driver’s Licence
Additional Requirements
- Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check
- Child facing roles will require the successful completion of a Working with Children Check
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