Case Manager
$31,800–$31,800 year
On-siteRedcliffe, Western Australia, Australia
Job Summary
Respond promptly to phone calls and emails, providing interim responses and assessments that identify needs, risks, and vulnerabilities. Conduct thorough client intakes, including QHIP assessments and safety plans, while engaging with onsite walk-ins to deliver appropriate referrals. Offer information, guidance, and brokerage administration for internal and external services, ensuring ethical decision-making. Build supportive relationships that promote self-determination, develop collaborative case plans outlining interventions and goals, and track progress to adjust plans as needed. Maintain accurate client records in accordance with TSA procedures. Deliver person-centered case management using resilience-focused, trauma-informed, and strengths-based approaches to support housing stability and long-term tenancy.
Required Qualifications
- A tertiary qualification in Community Services, Social Work or a related discipline
- Demonstrated experience in a social services environment, including client assessment and case management
- A valid Working with Children Check
- A current Driver's Licence
- A mandatory Nationally Coordinated Criminal History Check
Desired Qualifications
- degree-level qualification
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