Case Manager
On-siteSan Francisco, California, United States
San Francisco, California, United StatesOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Conduct interviews, administer assessments, and create Individual Transition Plans for up to 25 participants to guide them toward recovery, stable housing, and self-sufficiency. Monitor progress, respond to crisis situations, and manage relationships with partner organizations and referring agencies. Educate participants on life skills, facilitate small group instruction, and coordinate referrals to community resources and treatment programs. Maintain accurate records in The Salvation Army Social Services Database, drive participants to appointments, and support program operations as staffing needs require.
Required Qualifications
- Minimum of two years of experience providing social services to marginalized populations, specifically adults in recovery, reentry, or drug treatment
- Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth
- High school diploma or equivalent
- CA Driver's License
- Ability to lift up to 25 lbs.
- Ability to express empathy and foster a collaborative alliance with staff and participants
- Excellent organizational skills and ability to work under pressure with little direct supervision
- Excellent time management skills
- Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services
- Knowledge of co-occurring disorders and trauma-informed environment
- Culturally competent and able to work with a highly diverse population
- Ability to have a flexible work schedule that adapts with the needs of the program
- Strong verbal and written communication skills
- Proficiency in Microsoft Suite (Outlook, Excel, Word, Power Point)
- Strong data entry, data collection, and data reporting skills
- Ability to work with adults with extreme behavioral health challenges
Desired Qualifications
- Associate's Degree, Bachelor's Degree, Community Health Worker Certificate or Certified Alcohol and Drug Counselor
- Bilingual in Spanish
- First Aid and CPR certification
- Tuberculosis clearance
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