Case Manager Team Lead - Employment Services
$39,520–$45,760 year
On-siteCincinnati, Ohio, United States
Job Summary
Lead a team of case managers to support client service delivery while ensuring adherence to contract, licensing, and agency practices. Conduct assigned case file reviews to verify documentation completeness, accuracy, and alignment between barriers, case plans, and customer needs. Provide coaching and technical assistance to staff members when QA reviews identify concerns, and assist in preparing case documentation for hearings, audits, and funder reviews. Identify recurring patterns in QA findings and service delivery to communicate trends to leadership, while maintaining tracking mechanisms for resolution and reporting deadlines. Serve as a resource for complex customer barriers and assist staff in identifying appropriate next steps.
Required Qualifications
- Associate's degree in behavioral science or related field
- Minimum of 2 years of work experience as allowed/required by regulatory bodies
- Supervisory experience
- Driving
- Ability to walk up to four flights of stairs depending on location
Desired Qualifications
- Associate's degree in behavioral science or related field preferred
- Supervisory experience preferred
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