Case Manager - TALENT POOL
RemoteSouth Africa
Job Summary
Serve as the primary point of contact for families, RBTs, and internal departments to coordinate scheduling changes, resolve cancellations, and address operational issues. Proactively communicate with parents and staff to ensure concerns are addressed promptly while collaborating with BCBAs, Recruiting, Billing, and Authorizations teams. Order client materials within assigned budgets, monitor active cases for retention risks, and troubleshoot CentralReach system issues. Maintain accurate case documentation and deliver exceptional customer service throughout the client's ABA journey. Work remotely in U.S. hours (9 AM to 5 PM EST) with a focus on high client and staff satisfaction.
Required Qualifications
- Previous experience in ABA, healthcare, case management, client services, care coordination, or a similar role
- Strong communication and interpersonal skills with the ability to manage sensitive situations professionally
- Excellent problem-solving and conflict-resolution abilities
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Ability to work independently and take ownership of assigned cases
- Experience providing high-level customer service in a fast-paced environment
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.