Case Manager (Service Coordinator)
$64,395–$79,861 year
On-siteOakland, Maryland, United States
Job Summary
Establish positive working relationships with individuals with intellectual or developmental disabilities and their families. Routinely explore options, preferences, and growth opportunities to establish and monitor annual Person-Centered Plans. Collect eligibility documentation, conduct comprehensive assessments, and coordinate resources to achieve specified outcomes. Plan for, facilitate, and continually update service plans while conducting on-site visits to observe progress toward goals. Submit recertification reports, identify new medical services, and communicate with providers to resolve individual concerns. Ensure all services meet state-mandated standards and maintain secure HIPAA records.
Required Qualifications
- Bachelor's degree from an accredited education program in a human services field
- Bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field
- Ability to operate a motor vehicle
- Must be able to remain in a stationary >95% of the time
- Must be able to exchange accurate information
- Must be able to lift 25 pounds
- Close vision
- Ability to complete and pass a 9-Panel Drug Screening within 48 hours after accepting an offer of employment
- Must be able to work in the County you live in
- Must be able to meet state-mandated requirements for all duties of the Service Coordinator role
- Must be able to ensure services provided follow the organization's mission statement, core operating values and policies and procedures
- Must be able to follow HIPAA, confidentiality and security procedures and principles
- Must be able to maintain compliance with federal, state, and local employment laws and regulations
- Must be able to follow self-direction and person-centered planning procedures and philosophy
- Must be able to foster a culture that values diversity
- Must be able to build partnerships and work collaboratively with others to meet shared objectives
- Must be able to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Must be able to build strong customer relationships and deliver customer-centric solutions
- Must be able to relate openly and comfortably with diverse groups of people
- Must be able to gain the confidence and trust of others through honesty, integrity, and authenticity
- Must be able to anticipate and adopt innovations in business-building digital and technology applications
- Must be able to hold self and others accountable to meet commitments
- Must be able to recognize the value that different perspectives and cultures bring to an organization
- Must be able to secure and deploy resources effectively and efficiently
- Must be able to adapt approach and demeanor in real time to match the shifting demands of different situations
- Must be able to plan and prioritize work to meet commitments aligned with organizational goals
Desired Qualifications
- Experience working with people with developmental disabilities
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