Case Manager ORR
On-siteMcAllen, Texas, United States
Job Summary
Review complete family reunification packets for accuracy and maintain accurate case file information in the ORR Portal. Complete Release Request, Case Review, and Discharge Notification Forms while ensuring unaccompanied children receive necessary address and venue forms. Collaborate with lead case managers, co-leads, and external stakeholders including DHS and legal providers to ensure quality care and program goals are met. Maintain weekly documentation on all cases regarding contact with sponsors and families in home countries. Assist with the safe evacuation of unaccompanied children during emergencies or natural disasters. This role supports the Office of Refugee Resettlement mission by providing individualized social services to children and families, requiring bilingual skills and experience with child welfare or ORR programs.
Required Qualifications
- Bachelor's degree in Social Work, Counseling, Psychology, Social Services, or closely related field
- One (1) year previous case management experience OR if a current Upbring employee, one (1) year previous child welfare experience
- Bilingual (English and Spanish based on service area and service population)
- Must be 21 years of age or older per licensing requirements
- Strong working knowledge of motivational interviewing and ability to establish rapport, trust, and boundaries with children, parents, and families
- The ability to apply compassion and empathy, while dealing with stressful and difficult situations
- The ability to work independently and collaboratively within a group
- Excellent verbal and writing skills with the ability to write in a detailed and concise manner, writing free of grammatical errors to clearly communicate thoughts and provide instruction both verbally and written
- Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines
- Proficient in Microsoft Word, Excel, and Outlook
- Travel up to 10%
Desired Qualifications
- Master's degree in Social Work, Counseling, Psychology, Social Services, or closely related field
- Experience working with child welfare, disadvantaged populations, or ORR experience
- LMSW, LPC, LCSW, or LMFT
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