Case Manager
$52,000–$52,000 year
On-siteSan Pablo, California, United States
Job Summary
Conduct comprehensive participant assessments to develop individualized care management and employment plans addressing physical health, behavioral health, substance use disorders, oral health, and social determinants of health. Perform community outreach and engagement activities, including attending resource fairs, recruiting participants, and coordinating referrals to workforce programs, healthcare providers, and social service agencies. Facilitate workshops, counseling sessions, and educational activities focused on job readiness and self-sufficiency while assisting participants with resume development, interview preparation, and job placement assistance. Provide intensive case management services including intake, eligibility determination, enrollment, and up to 12 months of employment retention support. Coordinate appointments, arrange transportation, and accompany participants to medical and job interviews. Maintain accurate participant records and data entry into CalJOBS and Care Management Systems. Ensure compliance with federal, state, and agency regulations including HIPAA standards.
Required Qualifications
- Bachelor's degree in Social Work, Psychology, Human Services, Business Administration, Communications, Public Health, or a related field
- Minimum of one (1) year of experience providing case management, workforce development, social services, healthcare navigation, or related services to vulnerable or underserved populations
- Bilingual proficiency in Spanish and English
- Self-motivated with the ability to work independently with minimal supervision while effectively managing multiple priorities and deadlines
- Excellent verbal and written communication, community relations, networking, presentation, and public speaking skills
- Demonstrated ability to work effectively and respectfully with individuals and families from diverse cultural, racial, ethnic, socioeconomic, religious, gender, age, disability, and sexual orientation backgrounds
- Ability to understand, interpret, explain, and apply complex local, state, and federal laws, regulations, policies, procedures, and program requirements
- Strong interpersonal skills with the ability to establish and maintain effective working relationships with participants, employers, healthcare providers, community partners, educational institutions, and government agencies
- Ability to travel throughout the service area to meet with participants, employers, healthcare providers, and community partners
- Availability to work occasional evenings and weekends as required by program operations
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), database management systems, electronic case management systems, and internet browsers, including Chrome, Edge, and Safari
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire
- Must successfully pass all required background checks and meet applicable program, funding source, and agency requirements
- Ability to regularly sit and work on the computer
- Ability to use hands to handle or feel
- Ability to talk or hear
- Ability to move objects up to 25 pounds
Desired Qualifications
- Bilingual proficiency in Spanish and English is highly desirable
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