Case Manager III

Job Summary

Required Qualifications

• •High School Diploma or GED
• •One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience
• •Bachelor's degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology
• •Four (4) years of directly applicable experience may be substituted for the required education
• •Four (4) years experience equivalent to a CSS Case Manager
• •Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification
• •Ability to serve individuals from diverse backgrounds, cultures, ideologies, and faiths
• •Ability to work and thrive in a team environment
• •Ability to take initiative, and work independently
• •Ability to communicate effectively both verbally and in writing
• •Excellent critical thinking skills
• •Excellent organizational and record keeping skills
• •Knowledge of and ability to practice SSVF core concepts; Housing First, Crisis Response, and Client Choice
• •Knowledge of and ability to practice trauma-informed care
• •Experience working with individuals experiencing/at risk of homelessness. Experiencing working with individuals in crisis
• •Knowledge of available community resources in the Anchorage and MATSU region, especially resources serving Veterans and people experiencing homelessness/people at risk of homelessness
• •Knowledge of housing resources in Anchorage, Landlord/Tenant Laws and Fair Housing Regulations in Alaska
• •Knowledge of client confidentiality practices
• •Knowledge of the SSVF Program eligibility requirements
• •Fully proficient in Microsoft Office
• •Experiencing using Apricot, Intacct, and AKHMIS software
• •Proficient to expert level data entry skills
• •Proficient with Windows operating systems
• •Must be able to transport persons in their own vehicle
• •Must be available for travel within Anchorage and Wasilla
• •Must be able to lift up to 25 pounds
• •Must be able to work in a standard indoor office environment
• •Must be able to frequently sit or stand at a desk for several hours at a time
• •Must be able to complete thorough intakes and eligibility screenings
• •Must be able to enter client data and case notes into the Homeless Management Information System (HMIS)
• •Must be able to maintain accurate and complete records for each household's case management file
• •Must be able to complete eligibility and recertification requirements in a timely manner
• •Must be able to adhere to policies and procedures outlined in the SSVF Program Manual
• •Must be able to conduct home visits
• •Must be able to participate in street and shelter outreach
• •Must be able to attend and participate in appropriate community resource meetings and events
• •Must be able to utilize Housing First and Motivational Interviewing approaches
• •Must be able to develop Housing Stability Plans
• •Must be able to connect households with additional VA and community resources
• •Must be able to assist clients in accessing and maintaining entitlements and benefits
• •Must be able to assess housing needs
• •Must be able to provide case management and financial assistance
• •Must be able to establish and maintain collaborative working relationships with community resources
• •Must be able to identify homeless Veterans and present the SSVF Program as an alternative to homelessness
• •Must be able to work with Veteran households to achieve housing stabilization
• •Must be able to embrace a Housing First approach to helping homeless veterans individuals and families stabilize and return to permanent and traditional housing
• •Must be able to provide case management activities to veterans and/or the homeless population
• •Must be able to demonstrate social justice advocacy, collaboration and partnership abilities, problem solving, communication, and customer service skills
• •Must be able to demonstrate principles of trauma informed care, stages of change, motivational interviewing, client centered case management
• •Must be able to demonstrate knowledge of Housing First

Desired Qualifications

• •Military veterans and their family members
• •Experience providing case management activities to veterans and/or the homeless population
• •Experience working with individuals in crisis
• •Experience working with individuals experiencing/at risk of homelessness
• •Knowledge of available community resources in the Anchorage and MATSU region
• •Knowledge of housing resources in Anchorage
• •Knowledge of Landlord/Tenant Laws and Fair Housing Regulations in Alaska
• •Knowledge of client confidentiality practices
• •Knowledge of the SSVF Program eligibility requirements
• •Fully proficient in Microsoft Office
• •Experiencing using Apricot, Intacct, and AKHMIS software
• •Proficient to expert level data entry skills
• •Proficient with Windows operating systems
• •Ability to serve individuals from diverse backgrounds, cultures, ideologies, and faiths
• •Ability to work and thrive in a team environment
• •Ability to take initiative, and work independently
• •Ability to communicate effectively both verbally and in writing
• •Excellent critical thinking skills
• •Excellent organizational and record keeping skills
• •Knowledge of and ability to practice SSVF core concepts; Housing First, Crisis Response, and Client Choice
• •Knowledge of and ability to practice trauma-informed care
• •Knowledge of available community resources in the Anchorage and MATSU region, especially resources serving Veterans and people experiencing homelessness/people at risk of homelessness
• •Knowledge of housing resources in Anchorage, Landlord/Tenant Laws and Fair Housing Regulations in Alaska
• •Knowledge of client confidentiality practices
• •Knowledge of the SSVF Program eligibility requirements
• •Fully proficient in Microsoft Office
• •Experiencing using Apricot, Intacct, and AKHMIS software
• •Proficient to expert level data entry skills
• •Proficient with Windows operating systems
• •Must be able to transport persons in their own vehicle
• •Must be able to travel within Anchorage and Wasilla
• •Must be able to lift up to 25 pounds
• •Must be able to work in a standard indoor office environment
• •Must be able to frequently sit or stand at a desk for several hours at a time
• •Must be able to complete thorough intakes and eligibility screenings
• •Must be able to enter client data and case notes into the Homeless Management Information System (HMIS)
• •Must be able to maintain accurate and complete records for each household's case management file
• •Must be able to complete eligibility and recertification requirements in a timely manner
• •Must be able to adhere to policies and procedures outlined in the SSVF Program Manual
• •Must be able to conduct home visits
• •Must be able to participate in street and shelter outreach
• •Must be able to attend and participate in appropriate community resource meetings and events
• •Must be able to utilize Housing First and Motivational Interviewing approaches
• •Must be able to develop Housing Stability Plans
• •Must be able to connect households with additional VA and community resources
• •Must be able to assist clients in accessing and maintaining entitlements and benefits
• •Must be able to assess housing needs
• •Must be able to provide case management and financial assistance
• •Must be able to establish and maintain collaborative working relationships with community resources
• •Must be able to identify homeless Veterans and present the SSVF Program as an alternative to homelessness
• •Must be able to work with Veteran households to achieve housing stabilization
• •Must be able to embrace a Housing First approach to helping homeless veterans individuals and families stabilize and return to permanent and traditional housing
• •Must be able to provide case management activities to veterans and/or the homeless population
• •Must be able to demonstrate social justice advocacy, collaboration and partnership abilities, problem solving, communication, and customer service skills
• •Must be able to demonstrate principles of trauma informed care, stages of change, motivational interviewing, client centered case management
• •Must be able to demonstrate knowledge of Housing First