Case Manager
$53,560–$56,160 year
On-siteLos Angeles, California, United States
Job Summary
Conduct participant intakes, verify eligibility, and create records in HMIS within 24 hours of enrollment. Complete assessments, develop Individualized Care Plans, and coordinate housing applications and supportive services to ensure housing stability. Maintain accurate documentation, case notes, and data reports in HMIS/CHAMPS to meet contract and funding requirements. Assist participants in obtaining housing-ready documentation and coordinate housing placements with community partners. Attend weekly case conferences, monthly house meetings, and required training courses. Represent the agency professionally at community events while maintaining confidentiality. Perform other duties as assigned, including overtime, holiday, or weekend work as needed.
Required Qualifications
- An associate's degree in social services or a related field, such as administration, business, or housing, from an accredited or state-approved college or university
- A bachelor's degree in social work, Psychology, or a related field
- Minimum of two (2) years of job-related experience working with homeless individuals/families
- Five (5) years of experience in the social service field
- Strong organizational skills
- Attention to detail
- Ability to manage multiple tasks
- Excellent interpersonal and communication skills
- Commitment to maintaining confidentiality
- Proficiency in using computer applications and databases, including HMIS/CHAMP or similar systems
- Knowledge of community resources and services available to individuals experiencing homelessness
- Familiarity with DCFS
- Experience placing homeless families into permanent housing
- Experience in case management and/or homeless programs
- If in recovery, a minimum of three (2) years of being drug and alcohol-free
- A working knowledge of Microsoft Office and other database programs
- Knowledge of resource development, case management, and documentation
- Ability to work effectively with clients from diverse cultural, ethnic, and socio-economic backgrounds
- Excellent written and verbal communication skills
- Verification of employment eligibility
- Background clearance
- A TB test (not more than three months before or seven days after the date of hire and renewed annually thereafter)
- CPR and First Aid Certification (must be obtained within 30 days of employment)
- Access to reliable transportation
- Ability to work effectively with clients from diverse cultural, ethnic, and socio-economic backgrounds
- Ability to effectively manage multiple priorities, frequent interruptions, and changing work demands
- Critical thinking
- Problem-solving
- Sound judgment
- Overtime, holiday, or weekend work
- Flexible schedule, including occasional evening or weekend hours
Desired Qualifications
- A bachelor's degree in social work, Psychology, or a related field
- Minimum of two (2) years of job-related experience working with homeless individuals/families
- Five (5) years of experience in the social service field
- Familiarity with DCFS and experience placing homeless families into permanent housing (family sites only)
- Experience in case management and/or homeless programs
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