Case Manager

The Case Manager provides direct casework services to clients/residents and manages a caseload. Responsibilities include arranging meetings with new clients to assess basic needs and develop service plans, conducting psychosocial assessments, completing required paperwork and notes, tracking client progress and evaluating outcomes, making referrals to resources and determining eligibility, participating in supervision, and handling emergencies as they arise. Competencies include customer service orientation, problem solving, systems thinking, planning/organization, teamwork, and strong oral and written communication, with emphasis on ethics and confidentiality. Typical schedule is Monday–Friday with occasional weekend coverage; most essential functions cannot be completed from home. Minimum education required is a Bachelor's Degree in Social Work or related field and certification in First Aid, CPR; preferred experience includes 2 years and work with homeless populations, veterans, or related communities. Proficiency in basic computer software (Word, Excel, CARES, PowerPoint) and bilingual ability are noted as preferred.