Case Manager
$15,000–$20,000 year
HybridWoonona, New South Wales, Australia
Job Summary
Manage all aspects of claims management in alignment with legislation and business rules, handling a caseload of 40-50 claims. Collaborate with internal and external stakeholders to develop claims strategies and engage Account Managers to identify performance improvement opportunities. Monitor injured workers' recovery to support timely and sustainable return-to-work outcomes while delivering exceptional customer service. This fixed-term role covers parental leave until December 2026 with hybrid work arrangements in Woonona. Coal Services, a specialized health and safety scheme for the NSW coal mining industry, prioritizes worker protection and safety.
Required Qualifications
- Experience in claims management
- Minimum 1-2 years Workers Compensation experience
- Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel
- An ability to work effectively with a range of internal and external stakeholders
- Sound organisational skills and ability to prioritise a high workload
- Excellent written and verbal communication and interpersonal skills
- Understanding of medical terminology
- Permanent Resident or Citizen of Australia or New Zealand
- Unlimited right to work in Australia (for Visa holders)
- Completion of a satisfactory background check (including criminal history and references)
Desired Qualifications
- Proactive Case Manager
- Exceptional customer service
- Organisational skills
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